Shipping & Returns
SHIPPING, RETURNS & EXCHANGES POLICY
1. Shipping Costs & Delivery
Shipping Calculation: Once you select your destination country at checkout, our system will automatically calculate the total weight of your items and add the corresponding shipping cost to your shopping cart.
Order Processing Times:
Business Days: Orders received during regular business days are processed within 24 hours.
Weekends & Holidays: Orders received over the weekend or holidays will be processed within 72 hours.
Delivery Timeframe:
Standard international shipping typically takes between 3 to 10 business days. Please note that occasional delays may occur due to factors beyond our control (such as customs processing or transit bottlenecks). We partner with FedEx to ensure reliable and trackable delivery for all international shipments.
IMPORTANT NOTICE Regarding Customs, Duties, and Taxes:
International shipping fees calculated at checkout do not include local import taxes, customs duties, or clearance fees levied by your destination country. Any such additional charges are the sole responsibility of the recipient. We highly recommend checking your country's local customs policies and thresholds before completing your purchase to avoid unexpected fees upon arrival.
2. Exchanges & Returns Policy
Exchanges: We sincerely apologize, but we are currently unable to offer direct item exchanges. If you require a different size, color, or style, please follow the return procedure below for a refund and place a new order online.
Returns: If you wish to return an item, you may do so under the following strict conditions:
Timeframe: Returns must be shipped back to us within 10 days of receiving your package.
Item Condition: Items must be completely unused, unworn, unwashed, and in their original condition with all original tags securely attached.
Return Shipping & Duties: Return shipping is entirely at the customer's expense. You must ensure that all return shipping fees, local taxes, and customs duties are pre-paid in full at the time of dispatch. Packages with outstanding duties or cash-on-delivery (COD) charges will not be accepted.
Please send your returns to the following address:
DREADLOCKS
16 Tuval st
Ma'alot-Tarshiha 2495300 ISRAEL
Refunds: Upon receiving and inspecting your returned items, we will process your refund within 10 days. Please note that refunds are issued for the value of the items only (original shipping fees are non-refundable) and are subject to a 5% restructuring and processing fee, which will be deducted from the total credited amount.
3. Damaged or Defective Items
In the unfortunate event that you receive a damaged or defective item, please contact our Customer Service team via whatsaap +972585589679 or email at info@dreadlocks.co.il with your order details and clear photographs of the defect. We will review your claim and respond within 3 business days. If the claim is verified and deemed justified, a refund or credit for the item will be issued.
4. Lost Packages
While we trust our carriers to deliver safely, packages can occasionally go missing. A shipment is officially considered lost if it has not arrived within 30 days from its original dispatch date. Once this 30-day window has elapsed, we will issue a full refund for the value of the items only.