Visa Brands

MasterCard

google pay

apple pay

Not respected:

Diners
American Express

Please review all information carefully before placing your order, especially your shipping address information. We are not able to make changes to your order once it has been submitted. You will have a short window to cancel your order before it begins processing. You can manage your order on the order page.

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank. We only take orders for items that we have stock of, however items may be cancelled after the order is placed for various reasons.

Dreadlocks 16 Toval, Ma'alot- Tharshiha, Israel

Customer service phone

Please leave a WhatsApp message.

 +972 58-5589679

We are not able to make changes to your order once it has been submitted. You will have a short window to cancel your order before it begins processing. You can manage your order on the Order Details page.

Exchange & Return Policy (In-Store & Online Orders)

Items purchased in one of our chain stores or through our online store may be exchanged within 14 days of purchase, provided the item is unused, has its original price tag attached, and is accompanied by the original receipt.

Outlet items may only be exchanged at our outlet stores (current season items only).

End-of-season items may be exchanged within 7 days from the date of purchase.

Items purchased from stores that are not official dreadlocks stores (an official store is identified by a dreadlocks sign at the entrance) cannot be exchanged through us and must be handled directly with the store where they were purchased, according to that store’s exchange policy.

Store credit may be redeemed for up to two years from the date it was issued.

Online Orders – Exchanges & Returns

For items purchased through our online store:

You may send the item to us independently via registered mail to:

dreadlocks, Tuval 16, Ma’alot, including the receipt and a contact phone number. Please notify us via WhatsApp at 058-5589679, and we will contact you once the item arrives.

You may return the item at any of our chain stores, together with the receipt. Please notify us via WhatsApp at 058-5589679, and we will contact you once the item reaches us.

You may arrange a home pickup courier service for a fee of ₪20, coordinated through WhatsApp at 058-5589679.

Important: In accordance with Israeli consumer protection regulations, refunds are subject to a cancellation fee of 5% of the item price or ₪100, whichever is lower.

Returns

If you wish to return an item purchased online, please contact us via WhatsApp and provide your receipt. You may then send the item to us using any of the return methods listed above. Once the item is received, we will contact you to process the refund, less applicable cancellation and shipping fees.

Exchanges

If you wish to exchange an item purchased online, please contact us via WhatsApp and provide your receipt. We will send the replacement item(s) to you at our expense (one exchange shipment, one-way, on us). The courier will collect the item being exchanged from you for a fee of ₪20, which will be charged in advance.

Most of the garments we design are made from stretch fabrics, so the size range is flexible. Our sizes are numbered 0, 1, 2, 3, 4, 5, and 6 (excluding the Plus Size Collection).

0 = XS (34)

1 = S (36–38)

2 = S–M (40)

3 = M–L (42)

4 = L (42–44)

5 = XL (44)

6 = XXL (44–46)

Plus Size Collection:

L = 44

XL = 46–48

XXL = 48–50

Please note: The regular collection and the Plus Size Collection are designed with different fits and cuts, so sizing may vary between collections. We recommend referring to the size guide specific to each collection or contacting our customer service team at +972 58-5589679. We’ll be happy to assist you.

Our clothing can be purchased at any of our chain stores in Israel and through our online website.

You can also contact us via WhatsApp at +972-58-5589679 for any questions

Our company headquarters is located in a stunning fashion house in Ma’alot, in the Galilee, which we moved into in January 2021.

The headquarters houses our offices, design studio, production facility, warehouse, and factory store.

Address:

Tuval 16, Koren Industrial Zone, Ma’alot

Phone:

04-6980978

04-6215259

04-6226139

Business WhatsApp:

058-5589679

All of our collections are designed in the Galilee, in Israel.

Approximately 80% of our collection is proudly made in Israel and produced in sewing workshops located throughout the Galilee.

A small portion of the collection, as well as selected complementary items, is manufactured in India, China, Thailand, and Indonesia.

All items from our current collection are displayed in all of our chain stores, although specific sizes or colors may occasionally be unavailable.

Winter and summer outlet items are available on the website only.

At our outlet stores in Hutzot HaMifratz, Be’er Sheva, Bilu, and Jerusalem, you can find outlet items from the corresponding season.

dreadlocks has 5 outlet stores.

At these stores, you can find both items from the current collection and a dedicated outlet department offering great discounts on a wide selection of items from previous seasons. Please note that outlet items can only be exchanged at outlet store locations.

Outlet Stores:

Jerusalem Outlet Store – 57 Jaffa St., Jerusalem

Phone: 02-6245116

Hutzot HaMifratz Outlet Store – 10 HaHaroshet St., Building 7, Hutzot HaMifratz

Phone: 04-6050399

Big Be’er Sheva Outlet Store – 21 Derech Hebron St., Be’er Sheva

Phone: 08-8591472

Bilu Outlet Store – Bilu Center, Kiryat Ekron

Phone: 08-6694691

You can also shop outlet items online in our Outlet Category. Click the link below:

Outlet Category

To register for the website, click on the My Account icon. We recommend creating an account and logging in before making a purchase.

Club members can earn and redeem loyalty points only when logged in to their account.

You may choose to shop either as a guest or as a registered member on the website.

No, registration is not required. You can place an order on the website as a guest without creating an account.

However, club members who wish to earn or redeem loyalty points when shopping online must be logged in and identified in their account.

We recommend shopping as a registered user to make the most of your experience on the website, save time on future purchases, and enjoy added convenience.

As a registered user, you can always view your purchase history, keep products saved in your shopping cart, and add favorite items to your Wishlist by clicking the heart icon, which will turn green. Your selected items will then appear in your Wishlist for easy access later.

Once we receive your order, you will receive an email confirming that your order has been successfully placed.

After your items have been picked and your order has been completed, you will receive an email with a digital invoice.

Your package will be shipped by FedEx courier service, and you will receive an email containing a tracking number so you can follow your shipment.

Absolutely!

The available installment options are based on the total order value:

• Orders over ₪200 – up to 2 installments
• Orders over ₪400 – up to 3 installments
• Orders over ₪600 – up to 4 installments

We believe in the beauty and comfort of natural fabrics and incorporate a variety of natural materials throughout our collections, including:

• 100% Cotton
• 100% Viscose
  

Cotton fabric is made from the cellulose fibers of the cotton plant, while viscose is made from cellulose derived from trees. Both fabrics are breathable, lightweight, soft, and highly absorbent.

We love using these fabrics in our collections and often print our unique, original designs on them.

During the summer season, much of our collection is made from a high-quality, soft, and comfortable fabric composed of 96% viscose and 4% lycra. We use this fabric in solid colors for our Basic Collection and also as the base for our signature printed designs.

In the winter season, we work with a variety of fabrics, some of which contain acrylic fibers. A large part of the collection is made from printed flannel fabric featuring our unique designs, with a composition of 96% acrylic and 4% lycra.

Once you place your order on our website, you will receive an email confirming that your order has been received. If you selected home delivery, you will also receive an email with a tracking number for your shipment.

After we receive your order, our team carefully picks the items, completes the order, and prepares it for shipping. Packages are collected daily by our courier service at approximately 2:00 PM for delivery.